At Sculpt Trading, we value your satisfaction and strive to offer high-quality products that meet your expectations. To ensure clarity and fairness, our return and refund policy is as follows:

General Return Policy

1. Eligibility for Returns:

• Returns are accepted within 7 days of purchase for UAE customers and within14 days from the shipping date for international customers, provided items are in their original, unused condition with tags intact and packaging undamaged.
  
• Items must be accompanied by the original receipt or proof of purchase.

2. Refunds:

• Refunds will be issued in the form of store credit and are non-transferable.
  
• Refunds are not applicable for discounted or sale items, nor for the second item in “Buy One Get One” promotions.
  
• Store credit will include the shipping payment and will be available to redeem only after the product has been received, inspected, and accepted.
  
• Store credit validity is 10 days from the date of issue.
  

3. Second Item Purchases:

No returns or store credit will be provided for the second item purchased under any promotional offer (e.g., “Buy One Get One”) or for items bought using store credit.

4. Exclusions:

• Handmade or custom-made products are non-returnable and non-refundable.
  
• Products damaged due to improper use or non-compliance with care guidelines are ineligible for return or refund.
  

5. Defective or Incorrect Items:

If an item is found to be defective or incorrect, please inform us immediately upon receipt to arrange for an exchange or store credit. As items are manually packaged in our warehouse by skilled manpower (not robots), we request your understanding and cooperation in reporting issues promptly so we can rectify them.

6. Product Release from Warehouse:

Once a product is released from our warehouse, we ensure quality checks are conducted. However, in the rare event of a discrepancy, customers must notify us immediately to ensure timely support and resolution.

Product Care Guidelines

Certain items include handmade work that requires special care.

1. Mandatory Compliance:

• Customers are required to follow the provided product care guidelines to maintain the item’s quality and durability.
  
• Damage caused by neglecting these guidelines voids any eligibility for return or refund.
  

2. Care Instructions:

Specific care instructions are provided with each product. Please ensure adherence to avoid issues.

Procedure for Returns

Specific care instructions are provided with each product. Please ensure adherence to avoid issues.

1. Initiating a Return:

• Contact our customer support team at customerrights@sculpt.com to initiate a return request.
  
• Provide your order number and a brief description of the issue, if any.
  

2. Return Approval:

Once approved, customers must ship the item to our provided address. The shipping cost for returns is the responsibility of the customer.

3. Inspection Process:

Returned items are inspected upon receipt. Items not meeting the return criteria will be shipped back at the customer’s expense.

Exchanges

• Exchanges are subject to stock availability and must be requested within the 7-day return window for UAE customers or 14-day return window for international customers.
  
• Handmade or customized items are not eligible for exchange.
  

Exceptions

• We reserve the right to decline a return or refund if the product shows signs of use, wear, or damage inconsistent with its original condition.
  
• Any discrepancies will be reviewed on a case-by-case basis.
  

Compliance with MENA Regulations

• This policy aligns with the consumer protection laws in the MENA region to ensure fairness and transparency.
  
• Customers in the MENA region are entitled to support in cases of defective or incorrect items, provided they inform us immediately upon receipt.
  

Contact Us

For assistance with returns or refunds, please reach out to our customer support team:

• Email: orders@sculptfashion.com
  
• Working Hours: Monday to Wednesday: 10:00 AM – 7:00 PM
  
• Saturday to Sunday: 1:00 PM – 4:00 PM

We believe in human support over automated responses. Our response time is typically 3-5 working days, and during peak seasons, it may extend to 7-10 working days. To help us serve you better, please follow these email subject line guidelines: